We care more about service than selling.
1. Contact Customer Service First
Before initiating a return, please contact our customer service team. In many cases, we can resolve the issue through diagnosis and online support.
Often, a replacement can be arranged, saving both you and us time and hassle.Email us at: info@fiberborne.com or visit the Contact Us page
Very important
2. Ensure All Items are Included in the Original Package
If you still decide to return your item, make sure to include everything that came in the original package. Missing items may result in a fee.
We totally understand that most people dislike this policy, especially since companies like Amazon and Walmart have set different expectations.
However, we’re a small business, not a trillion-dollar giant, and we simply don’t have the resources to accept returns in the same way. It’s an unfortunate reality of competing with these massive companies.
Extra attentions needed
3. Include a Note with Essential Information
Please include a note inside the package with the following details:
• Your Name
• Your Order Number
• The Reason for Return
You can follow the sample provided below to ensure all necessary information is included.
Please send the pacakge to the addres below
After you have completed the three steps above, please ship the package back to us at:
Fiberborne RuiGong
11411 Coit Rd Ste 110168
Frisco Texas 75035
United States
If you want to ensure the whole process goes smoothly, you can send us your tracking number and order details via email or our contact page.